Returns & Refunds policy

Conditions for returns:

• If we made a mistake: We will pay for return shipping, and you can choose to either receive a replacement or be issued a refund.

• If you change your mind, you pay for return shipping.

  -Goods must have been purchased in the last 30 days and are in the original packaging.

  -You will be issued a refund minus a 20% restocking fee (to cover the time and cost for inspecting the item for damage, stains, etc., repackaging, and process of restocking the item).

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Attn: DSP, 8816 Foothill Blvd, #103-321, Rancho Cucamonga, CA 91730

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@sycamorecreekmakers.com